Loved the small tour. It was almost like having a private chauffer. We were a little apprehensive at first since were almost the only English- only speaking passengers. However, your guide was great. He made us feel welcome right from th..e beginning and watched out for us during the whole tour. We had a special hotel upgrade which was also handled well. We thoroughly enjoyed the experience.Read full review
Totally disappointing. They will not responds your emails on time. Once you hit their land line number then they will start excuses and strangely they are not know how to take care of customer and strangely they will over change for small t..hing even so at end you will say it was my big mistake to book trip through them. This is booking company and real tour company is different and coordination become so difficultRead full review
Tour was really good! we visited very nice spots. We would’ve wanted to spend more time in Banff town than just an hour for lunch though. Mike, the driver and Carmen, our guide were super friendly and kind, although it was sometimes hard.. to understand Carmen when she speaks in EnglishRead full review
Sights are all fantastic. Athabasca Glacier's tour guide, Eliz, provided the best and most engaging commentary. Hence the best experience of the tour.
The main tour vehicle sound system could be better as the sound quality at the rear end ..was muffled for me, a senior. But when we sat in front the guide's comments were clearer. Video system in the coach could be activated for schedule reminders and synchronised with the location via GPS or pre-recorded messages to enhance tourists' experience. The management of the coach mechanical stalling and delay departing from the Icefield Center could be better.
For a first time customer of T4F, I did not find my queries during reservation, not adequately responded by T4F. Now I understand better T4F's standard format, a "one size fit all" approach. A more personal attention to initial enquiries would improve customer service. While the actual tour operation was contracted out and not wholly controlled by T4F, the initial reservation and engagement with customer is. Hence my low rating for this.
C K Tan.Read full review
The guide was rude. Also he seemed to be biased towards his fellow Chinese speaking people and din't care about other passengers . He din't even guide 'guide us in a way. He would just drop us off at a location and tell us to do whatever we.. wanted to but get back to the bus on his given time! plus not much food/meal options.
Also I thought it was bit overpriced
The hotels were very good..the places were beautiful but very less time given to explore places because the driver and guide wanted to avoid traffic. I mean we were on a vacation we wanted to relax but we were just rushing since early morning at 6.00 without any breakfast!Read full review
Less time at Johnston Canyon. At our age we needed more time to complete uneven 865 m walk to see the first falls. It will always remain a regret as we couldn't view such exciting attraction due to lack of sufficient time. Good luck for oth..er senior tourists.Read full review